all talk and no action
Friday, July 25, 2008
Fujitsu Siemens - brilliant
A couple of weeks ago my laptop died and I had to send it back. I've heard horror stories of laptops disappearing for months on end and finally returning after a million phone calls only to have more problems than when they were sent off. So my expectations were pretty low.
Turns out Fujitsu Siemens is different. My laptop was collected last Friday and I didn't expect to see or hear anything for at least two or three weeks, but when I got home today there it was, waiting with my neighbours -- from me to Fujitsu Siemens and back again in a week. It's had a newer graphics card fitted and there was a note in the box to let me know, and that I should download a new graphics card driver.
Interestingly, when I called UPS to arrange collection of the laptop, I was asked two questions: how much does it weigh and where is it going? After answering ("A couple of kilos. Germany."), the woman on the other end said "is it an Xbox?" Are that many still being sent back?
Turns out Fujitsu Siemens is different. My laptop was collected last Friday and I didn't expect to see or hear anything for at least two or three weeks, but when I got home today there it was, waiting with my neighbours -- from me to Fujitsu Siemens and back again in a week. It's had a newer graphics card fitted and there was a note in the box to let me know, and that I should download a new graphics card driver.
Interestingly, when I called UPS to arrange collection of the laptop, I was asked two questions: how much does it weigh and where is it going? After answering ("A couple of kilos. Germany."), the woman on the other end said "is it an Xbox?" Are that many still being sent back?
posted by paul, 7:44 PM
